- Please reach out to your Account Manager for change in MOQ, change in the address after order is placed, change in the payment method, etc.
- Please read the Wholesale Returns Policy here.
- Please read the about the Faulty Returns here.
- The recommended pricing limit for Wholesale is 5% less than Lunalae's RRP. The RRP can be found in the description box of each item labelled 'Regular Retail Price'.
- If there is stock issues with some items after the order is put through, the Wholesaler can choose between change in style/size or credit note. For OOS items, Lunalae will not process refund.
- Wholesale discount is not applied on Poledancerka Knee-pads and Pleaser Shoes.
- Lunalae will not cancel orders and process refunds based on change of mind, delay of dispatch, returned packages by carrier or customer.
- From 01 November 2020, wholesale account of MOQ 20 with 40% discount has been disabled and all the existing accounts under MOQ 20 have been transferred under MOQ 30 for 50% discount.
- MOQ settings are currently at 20 pieces for first orders and 30 pieces for any following orders.
Back-order T&C's for Wholesale -
- MOQ for Wholesale back-order is 8 pieces, any styles/ sizes can be added to back-order.
- Theses 8 items on back-order will be dispatched only after all of them are back in stock.
- If the back-ordered items are under 8, the items will be shipped with the following order.
- Once the order is placed, backordered items cannot be exchanged for store credit. If in any case the backordered items needs to changed, it can ONLY be swapped for other styles.
FLASH SALES TERMS & CONDITIONS:
- Please read the details on the process behind Indent Orders here
- Indent Order items can be purchased for full price upfront (full payment) or for a 30% deposit. No refunds will be given if Indent Order items are accidentally purchased for full upfront payment.
- The same MOQ requirements apply for Indent Orders as for all other orders.
- The Indent Order items can only be purchased during an open Indent Order window with these items. They will not be available for purchases after the Indent Order window closed or before it opens again.
- The final payment of the Indent Order (if deposit payment was initially chosen) is due before the order is dispatched. The order will ONLY be dispatched once full payment is received.
- No refunds will be given in any case, example due to failing to notice the ETA details, change of ETA or change of mind.
- No exchanges will be possible as the products are manufactured according to the orders placed.
- If Indent Order items are ordered with available items, the backorder T&Cs apply with the MOQ being 8 items to be shipped separately once all available, otherwise they will be shipped with the following order.
- If not enough order quantity for a style or size is achieved, we reserve the right not to go ahead with the production here. You will get the opportunity to add on to your order for the particular style/size and if the order quantity is still not reach you will be fully refunded for that part of your indent order.